About TJ Maxx
TJ Maxx is said to be among the top stores offering a wide range of fashion and more. Right from home decor to fashion pieces, TJ Maxx has unique items to deliver. TJ Maxx aims to offer real for less. They put out the best of brands on sale with efficient discounts and offers and at affordable prices. Children, men, women, and even home products are all given an aesthetic touch at TJ Maxx.
Any brand, color, size, or theme you need to fit; whether it’s a sleepover or an evening soiree, TJ Maxx has you covered with the best quality products. Even if you like the rarest of items, TJ Maxx has it all. The store also offers looks and styles beyond comparison to further aid shoppers make impressive and affordable purchases. If you’re looking to save and get the best out of your shopping, TJ Maxx is ideal!
TJ Maxx Complaints
Every store has complaints, there are cases where stores have had complaints about the one thing they are proud about. Complaints could be the result of various factors, human errors, faulty vendors, packing errors, and so on. There are often external factors like a consumer’s lack of knowledge or even an over-crowded store that causes complaints at even the best companies.
Here are a few factors due to which TJ Maxx has received repeated complaints :
Customer services
One of the frequent complaints TJ Maxx receives is that of rude and disoriented customer service. The complaints mostly state that they did not like the impression and tone that the employees used with customers.
Moreover, it was also stated that customer services have been inefficient in providing the required services and lack speed and accuracy. TJ Maxx has, however, resolved many of these issues by updating its customer service policies and team. They are trying to look into matters and change them as much as possible.
Infrastructure and facilities
Many customers have complained about the lack of changing rooms at TJ Maxx’s stores. It is known that the store is popular and receives many customers.
Being a fashion store dealing with clothing, TJ Maxx ought to have enough facilities to ensure customers shop comfortably. This issue too has been brought to the notice of the company and may or may not be resolved considering the sources and expenses required for the same.
Employment and working hours
Another massive complaint is in the employment sector of TJ Maxx. Many have complained of falsely receiving information about being hired, but that’s not all, many more have complained about employees working late post working and shift hours and not being allowed to leave.
TJ Maxx is trying to work on the issue but doesn’t have a choice given the amount of workload that comes in with running a store that is constantly filled with customers and has a variety of products.
Prices and cashing out
Prices are also a complaint at TJ Maxx. Many customers have complained that the prices are not what is mentioned and are way more than the same. The complaints are majorly wrongly priced tags with a big difference in amounts.
As for cashiers, the cashiers are claimed to be inconsistent and slow, failing to efficiently have products scanned and accounted for. Other complaints also involve inaccuracy of cashiers to scan the right items and pack them for customers.
TJ Maxx is working on these issues by training and increasing the number of cashiers to battle the number of customers at the stores.
Online shopping
TJ Maxx’s online shopping seems to be a bit of a hassle. Apart from late deliveries, and shipping to the wrong addresses, the website also has issues. Many products are wrongly priced and their availability status is not shown.
Orders places are also mismatched leading to complaints. TJ Maxx hopes to resolve this issue in the future with further training and proper arrangement of orders so there is no confusion.
Statistics
Have a look at the complaints and how TJ Maxx has tackled the same in numbers:
Total number of complaints – 431 Resolved complaints: below 40Unresolved complaints: above 370
Although the unresolved complaints are high in number, there is no mention of those which are being resolved or are in progress. Moreover, many other complaints are not resolvable or are simply due to a lack of knowledge of the customer. It is necessary to note these factors before relying on the above statistics.
Conclusion
TJ Maxx has its complaints. However, that doesn’t stop them from selling their quality products. They are trying their best to work on the same. It is advised that you be careful when shopping and stay alert about the prices and items that you shop for.
Is TJ Maxx’s online shopping bad?
Not really. TJ Maxx has issues with delivery and misplaced orders. However, there are more successful orders and shipments than unsuccessful. Therefore, it is best to check for yourself whether you’d like to shop online and take the necessary precautions and steps.
Has TJ Maxx ever received a robbery complaint?
Yes. TJ Maxx has received a few complaints on robbery but these are rare compared to the other complaints by customers.
